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Kay Performance Indicators (KPI's)

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This course addresses the three cornerstones of excellent performance namely, the right set of Key Performance Indicators (KPIs), the proper means of tracking progress and the most effective methodologies for intervention and feedback.

In this course, participants will learn how to set the right KPIs and align them to the organizational strategy. They will also learn how, and how often, these KPIs should be reported. The course will then explain to participants how performance feedback should be provided so that recipients are motivated to bridge the performance gaps they have.

Target Audience:

All managers and senior professionals who are involved in influencing, formulating or supporting the performance of others, as well as those who are responsible for linking, measuring and improving the performance of the organization, including strategy or performance management professionals, balanced scorecard course managers, business unit and department managers and business analysts.

Objectives:

By the end of the course, participants will be able to:

  • Explain the components of a comprehensive strategy and the role of each
  • List the main criteria for measuring performance and use them to plan and manage the performance of others
  • Design reporting mechanisms which are critical for measuring progress and use them to track performance and determine critical deviations
  • Provide effective feedback as a means of dealing with individual performance gaps and as a tool for effectively addressing all unfavorable changes in performance
  • Determine when to coach and when to counsel and then do so based on a thorough understanding of performance gaps and their root causes

Assessment Strategy:

  • Pre and Post training test to measure knowledge and learning levels
  • Engage trainees in exercises and group activities
  • Evaluation form to be filled by trainees

Day 1

Module 1: The annual strategy cycle and its major phases and components

  • Various types of analyses
  • Vision and mission
  • Critical Success Factors (CSFs)
  • Using CSFs to translate strategy to operations

Module 2: Performance criteria

  • Analyzing CSFs in order to extract the three main performance criteria
  • Key Results Areas (KRAs)
  • Core competencies
  • Core values
  • How KRAs are cascaded to the business level
  • Using KRAs to extract KPIs
  • Types of KPIs
  • Behavioral indicators and their link to core competencies
  • Goals, Objectives and Targets (GOTs): the main differences
  • Using GOTs to develop measures and KPIs
  • Why SMART objectives are not SMART!

Day 2

Module 3: Performance tracking and reporting

  • The use of balanced and unbalanced scorecards
  • The use of dashboards and snapshot reporting
  • Compound versus concrete KPIs: The use of indexes to summarize KPI reporting
  • Performance gaps: the difference between a gap and a drop in performance
  • Performance gaps: determining the need for coaching.

Day 3

Module 4: Providing feedback for improved performance

  • Feedback: how different is it from opinions, evaluations and appraisals
  • Feedback versus appraisals, assessments and evaluations
  • The cornerstones of effective feedback
  • Types of feedback
  • Motivational feedback and its benefits
  • Formative feedback and how it should be delivered
  • Transforming negative feedback to positive feed forward
  • The skills for effectively providing feedback
  • Active listening, questioning and feed forward
  • Coaching and counseling
  • How counseling can act as a double edged-sword

2000 SAR

Including VAT

Course Number: L&M-WFI-030159
Course Language: Arabic & English
Duration: 3 Day(s)