العربية

Preparation of Insurance Underwriting (WUA)

  • Duration: 1 Day
  • Language: Arabic
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Courses Description

This program focuses on knowing and understanding the process of handling claims including notification, assessment, settlement, and associate financial factors.

The program is certified by the Chartered Insurance Institute (CII)

Target Audience

  • Claims adjuster in the insurance companies
  • Underwriter in insurance companies
  • Loss control specialist
  • Insurance policy processing clerk
  • Technical teams in brokerage companies
  • Technical teams in insurance agencies

Objectives

By the End of this course, you will be able to:

  • Understand the general principles in the claims handling process
  • Understand insurance products and associated services
  • Understand claims considerations and administration
  • Understand claims handling procedures and related claims services
  • Understand how claims work and are structured
  • Understand claims settlement and how expenses are managed

Assessment Strategy

  • Pre and Post training test to measure knowledge and learning levels.
  • Engage trainees in exercises and group activities.
  • Evaluation form to be filled by trainees.

First Module: Understand the general principles in the claims handling process

  • Describe legal requirements for a valid claim
  • Describe different types of policy conditions relating to claims
  • Explain how applying the policy conditions may affect claim payment
  • Explain the insured's duties after the loss
  • Describe what documentary and supporting evidence are required when notifying a claim
  • Explain what is meant by proximate cause and how it is applied

Second Module: Understand insurance products and associated services

  • Describe the key features and the typical coverage of health policies, vehicle policies, personal policies, property policies, financial policies, liability policies, and extended warranties
  • Describe exceptions and extensions of available coverage in health, vehicle, personal, property, pecuniary, liability, and extended warranties

Third Module: Understand claims considerations and administration

  • Describe the roles of the claims department and its employees
  • Explain the importance of service standards and managing customer expectations
  • Describe the difference between the first, second, and third parties to an insurance claim according to the insurer
  • Explain how disputes can occur between the three parties
  • Explain the importance of claims estimating and allocating reserves
  • Describe the fraud common indicators and ways to deter individuals from engaging in any fraudulent claims
  • Explain the fraud claims subsequences in the insurance industry and according to the insurance companies' customers
  • Describe methods that might guarantee the claims department a fair customer treatment 
  • Describe how disputes and complaints could be escalated or resolved

Fourth Module: Understand claims handling procedures and related claims services

  • Explain claims handling processes, including typical legal and regulatory considerations
  • Describe the different services that might be used in the process of claims handling and settlement including hotline, licensed maintenance companies, uninsured loss value recovery services, legal costs
  • service, risk monitoring, and advisory services
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