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Preparation for Credit Advisers Certificate - level 1

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  • This course covers a wide range of basic knowledge and professional certification requirements for those who wish to obtain a Certificate of Credit Advisor from banks and financial institutions in the Kingdom of Saudi Arabia

Target Audience:

  • Banking and financial institutions, medium-sized public and private finance institutions, professional certification advisors, financial department managers, heads of accounting and finance departments, audit managers, candidates for a credit and collection function, customer service functions, sales staff And who wish to develop their skills.

Objectives:

  • Enabling participants to acquire the necessary skills and knowledge to qualify for a career certificate in banking and financial institutions
  • Understand what objectives should be set at individual level and management in financial institutions and how they are identified
  • Identify balanced performance card and use it to improve and set balanced goals and measure performance effectively
  • Understand the meaning of performance management and the principles of this system and its underlying elements
  • Identify the means of administrative communication in financial institutions and how to deal effectively with each of these administration
  • Understand how to deal professionally with the complainant, identify the mechanisms for gathering information needed to resolve complaints and establish a good relationship with clients during the complaint processing period
  • Identify all the records and documents required to form a whole picture of the financial situation of the client
  • Identify all information to assist in the formation of a sound credit decision in accordance with the client's circumstances and financial objectives in line with its financial position
  • Understand the types of risks to financial institutions and focus on operational risks in the retail banking sector
  • Description of standard operating procedures aimed at identifying situations involving operational risk

Assessment Strategy:

Day 1: Self-management:

Module 1: Performance objectives that can be monitored and achieved:

  • Agreement with the President directly on the annual performance targets that can be achieved.
  • The importance of setting goals
  • Considerations to be taken into account when setting objectives
  • Classification of goals
  • The concept of management by objectives
  • Define annual performance targets
  • The role of the employee / president in achieving the objectives effectively
  • Keep personal performance records in accordance with the procedures of financial institutions balanced
  • Scorecard Prioritize activities to achieve performance objectives

Module 2: Managing Your Performance to the Required Level:

  • Performance Management: Principles - Objectives - Elements
  • Performance Standards, Performance Improvement, Performance Measures, Performance Assessment
  • Modern methods of measuring performance
  • The concept of prioritization and the distinction between urgency and importance
  • Time management efficiency indicators
  • Regulatory standards, regulatory standards, policies and procedures

 Module 3: Management Communication Skills and writing reports :

  • Write letters and reports professionally
  • Official written communication
  • Reports
 

Day 2: Customer Service Retail Banking:

Module 4: Dealing with and registering the complainant:

  • Establish a relationship with the customer  throughout the complaint process
  • Gather the information needed to resolve complaints
  • Define the requirements of customer protection regulations regarding the type of information required
  • Complete forms and records of complaints

 Module 5: Complaint Processing Procedures:

  •  Settlement of complaints in accordance with regulatory procedures
  • Refer complaints that are outside the scope to the responsible authorities
  • Keep in touch with customers

Module 6: Build an effective relationship with the client and enable him to form a comprehensive picture of his financial situation and objectives:

  • Build an effective relationship with the customer
  •  Enable the customer  to create a comprehensive picture of their financial situation
  • Define financial objectives that are in line with the financial position of the customer
  • Follow the customer and review his performance

Day 3: Operational Risk Management in Retail Banking

Module 7: Operational Risk for the Retail Banking Sector and Procedures for Managing it:

  • Identify operational risks and types
  • Identification of regulatory sources of operational risks
  • Actions taken to reduce operational risks
  • Good practices in the management and control of operational risks

Module 8: Extraordinary or Suspicious transactions and handling procedures:

  • Identify unusual or suspicious processes
  • Procedures and policies to be taken in addressing risks arising from unusual and suspicious transactions

Day 4: General review, exercises and practical situations:

  • Various exercises and tests for all modules of the course
  • The test is to determine the readiness of the participant to apply for a professional certificate certification consultant




4000 SAR

Including VAT

Course Number: BNK-WFI-101
Course Language: Arabic & English
Duration: 4 Day(s)