The CBP™ Customer Service Certification program is aimed for professionals who are interested to learn the basics and skills necessary in customer service. This program was developed by highly qualified, professional and passionate consultants with experience in this field
This program provides a detailed explanation and importance of customer service, and identifies the basic communication skills required, and the effectiveness of the use of the dialect to communicated with customers, understand, apply and analyze an outstanding customer service
This course targets all customer service personnel, receptionists, managers, supervisors, business professionals, executive secretaries and public relations officers
At the end of this program, you will be able to know:
Module 1: Introduction to Customer Service
Module 2: Customer Service: Communication Skills
Module 3: Customer Analysis: Knowing your Customer
Module 4: Calming Upset Customers
Module 5: Telephone Customer Service
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