The CBP Business Improvement Series-Conflict Management course will increase your knowledge and ability to:
Understand the two basic types of conflict and reasons as they occur and recognize the four typical approaches to conflict. Implement the basic steps of conflict resolution, practice communication skills to minimize and even prevent conflict. Employ strategies for responding to challenging people such as; dealing with an extremely angry person or someone who will not acknowledge the conflict. Be able to handle specific situations including dealing with your boss, client, or another department.
This course is recommended for human resources personnel, business leaders, senior executives, managers, supervisors, and front-line employees.
At the end of this program, you will be able to know:
Pre and Post training test to measure knowledge and learning levels.
Engage trainees in exercises and group activities.
Evaluation form to be filled by trainees.
Module 1: Understanding Conflict
Module 2: The Basic Steps of Conflict Resolution
Module 3: Listening Skills
Module 4: Communication Skills That Support Conflict Resolution
Module 5: Handling Challenging Personalities
Module 6: Handling Specific Situations
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