CBP™ Professional Conflict Management

  • Duration: 2 Days
  • Language: Arabic & English
Share:
Courses Description

The CBP Business Improvement Series-Conflict Management course will increase your knowledge and ability to:

Understand the two basic types of conflict and reasons as they occur and recognize the four typical approaches to conflict. Implement the basic steps of conflict resolution, practice communication skills to minimize and even prevent conflict. Employ strategies for responding to challenging people such as; dealing with an extremely angry person or someone who will not acknowledge the conflict. Be able to handle specific situations including dealing with your boss, client, or another department.

Target Audience

This course is recommended for human resources personnel, business leaders, senior executives, managers, supervisors, and front-line employees.

Objectives

At the end of this program, you will be able to know:

  • Separate the causes of the conflict
  • Explain the types of conflict
  • Analyze conflict conditions in order to defuse it
  • Act professionally with all styles of clients, colleagues and managers

Assessment Strategy
  • Pre and Post training test to measure knowledge and learning levels.

  • Engage trainees in exercises and group activities.

  • Evaluation form to be filled by trainees.


Module 1: Understanding Conflict

  • Objectives
  • Introduction
  • Reasons for conflict
  • Two types of conflict
  • Rational versus emotional orientation
  • Detached engagement

Module 2: The Basic Steps of Conflict Resolution

  • Objectives
  • Four typical approaches to conflict
  • The ABCD’s of conflict resolution
  • Getting buy-in
  • Consensus
  • Do it

Module 3: Listening Skills

  • Objectives
  • How to listen effectively
  • Obstacles to listening
  • Asking questions
  • Assess your listening skills
  • Listening practice

Module 4: Communication Skills That Support Conflict Resolution

  • Objectives 
  • Establish credibility and trust 
  • Communicating feelings 
  • Confrontational language 
  • The escalation process 
  • Positive language

Module 5: Handling Challenging Personalities

  • Objectives
  • Conflict denial
  • Uncooperative person
  • Angry hothead
  • Confronting when intimidated
  • Dealing with defeat
  • Challenging personality practice

Module 6: Handling Specific Situations

  • Objectives
  • Dealing with your boss or upper management
  • Dealing with a co-worker or peer
  • Dealing with team conflict
  • Dealing with an employee you supervise
  • Dealing with a customer or client
  • Case studies

Request More Information

                                

Similar Courses

View All
CBP™  Professional Project Management
  5 Days Management & Leadership
CBP™ Professional Project Management

The CBP™ Project Management Course equips the business professionals and project managers with leading methodologies and practices in the project....


CBP™ Professional Customer Service
  3 Days Management & Leadership
CBP™ Professional Customer Service

The CBP™ Customer Service Certification program is aimed for professionals who are interested to learn the basics and skills necessary in customer....


CBP™ Professional Dynamic Decision Making
  2 Days Management & Leadership
CBP™ Professional Dynamic Decision Making

In today’s world of challenges and problems, there are hardly any problems daily, and if there is a problem, it must have a way out. Problems in....


CBP™ Professional Leadership
  3 Days Management & Leadership
CBP™ Professional Leadership

The CBP™ Leadership Certification equips the business professional with the skills and characteristics required for effective leadership. Effective....